Jewelry & Materials

What is your jewelry made of?
HeavenSent jewelry is crafted from high-quality stainless steel, one of the toughest and most durable metals in the world. It’s waterproof, tarnish-proof, and won’t change color over time. With minimal care, your pieces will stay looking brand new for years.

Some of our pieces, such as cuffs and some necklace pendants may incorporate other materials, but all hardware and chains are made from stainless steel.

Details for non-jewelry items, including materials and fit, can be found on each product page.

Will my jewelry tarnish or change color?
Nope ♡ All of our stainless steel pieces are waterproof, sweat-proof, and tarnish-proof. You can wear them every day without worrying about fading or discoloration. We recommend wiping your jewelry with a soft cloth occasionally to keep its shine, and storing it in a dry place when not in use.

Jewelry Warranty & Replacement Policy

We take pride in the quality of our pieces and stand behind the craftsmanship of our jewelry. At the same time, all jewelry is subject to natural wear over time. Please review the policy below for full details on what is covered and how we’re able to help.

Damaged on Arrival
If your item arrives damaged, please email us within 10 days of delivery with:

• Your order number

• Clear photos of the item

• Photos of the packaging only if the box or mailer arrived damaged

Once confirmed, we’ll be happy to replace the item for you.

Requests received outside this 10-day window may not be eligible.

Normal Wear & Tear (Not Covered)

Our jewelry is made primarily from stainless steel and other durable materials intended for everyday wear. Our stainless steel jewelry is designed for everyday wear and is waterproof, rust-resistant, tarnish-resistant, and will not turn your skin green under normal use.

That said, while the material itself is highly durable, stainless steel jewelry is still subject to mechanical wear over time.

The following are considered normal wear and tear and are not covered under warranty:

• Rhinestones loosening or falling out over time

• Chain breakage due to tension, snagging, or pulling

• Hinges, clasps, or earring posts loosening with repeated use

• Pendants or charms detaching due to force
  
  

A Note About Rhinestones
Stainless steel cannot be molded for prong or bezel settings like softer metals, so rhinestones are secured using industrial-grade adhesive. Over time, especially with frequent wear or exposure to water, heat, or skincare products, stones may loosen or fall out. This is considered normal wear.

Due to the nature of fashion jewelry, these issues can occur with regular use and are not covered under warranty.

Replacement Policy (Current Orders)

For orders placed after our warranty update, February 10th, 2026, we no longer offer a lifetime replacement guarantee.

If you experience an issue, we’re always happy to review it and help where possible.

To request warranty support, please email us with:

• Your order number

• Clear photos of the item showing the issue

• A brief explanation of what happened

Once we receive this information, our team will review the request and follow up with next steps. Depending on the situation, support may include a repair, replacement, or replacement option.

Lifetime Warranty (Previous Purchases)
If you purchased your item when our Lifetime Warranty was listed on our site, that coverage still applies to your order.

• Each eligible item qualifies for one (1) replacement

• The original item must be returned to us

• Customers are responsible for shipping costs

• Replacements are subject to current inventory availability
  
  

This legacy coverage applies only to purchases made during the period when the Lifetime Warranty was listed on our site.