Frequently Asked Questions

☆WHAT IS YOUR JEWELRY MADE OF?

HeavenSent jewelry is stainless steel - the toughest metal in the world. It is tarnish proof and water proof and will not change colors; your jewelry should be as tough as you are! With minimal maintenance, pieces will last years & years to come.

Product information for non jewelry items (such as material/fit) can be found in their individual descriptions.

☆WHERE ARE YOU PIECES FROM?

All HeavenSent apparel and jewelry are exclusively designed in house for HeavenSent and not available ANYWHERE ELSE (those are copies or fakes)!

Pieces are produced in small batches at small independent factories that are SGS certified sweatshop free❤️

☆ SHIPPING 101

Processing time - 1-3 business days

Shipping Time - 2-5 business days (USA) 1-3 Weeks (International)

Please expect longer shipping time frames around holidays.

HeavenSent uses USPS for all shipments - for status updates, concerns, etc REACH OUT TO USPS with your information. HeavenSent is not responsible for lost packages but we will do our best to help you locate your shipment!

Please triple check your address before purchase - we cannot be responsible for lost packages/incorrectly delivered packages due to wrong address.

Orders with pre order items are shipped out altogether when the preorder item has arrived.

☆LOST/STOLEN PACKAGE POLICY

If your order is deemed lost by USPS, or has said "arriving late" on the tracking screen for more than one week, or has been stolen you are eligible for a reship for 50% of the original, full price order cost. Lost packages, though rare, do happen, and are the fault of the post office, not HeavenSent, and this is the best solution we can offer as a small business. If you believe your package has been lost by USPS, reach out via email!

☆RETURNS/EXCHANGES 101

Returns are accepted within 7 days of receiving your item(s) for store credit. Exchanges are also available for size swapping. Simply email with your order information to initiate either.

Items must be in their original unworn condition to be eligible for return/exchange. Sale items (including items purchased with a discount code) are not eligible for return. Earrings and bikinis are not eligible for return due to sanitary issues.

☆WHAT HAPPENS IF MY PACKAGE IS RETURNED?

If your package is returned due to incorrect address, you will receive an email asking for correct address info and payment to reship. RETURNED ORDERS ARE HELD FOR NO LONGER THAN A WEEK - please double check your address before ordering and check your email for updates.

Discount codes and offers cannot be combined!